Quick reference
Business
- Upward Merchant (sole proprietorship, LA County DBA)
- Mailing: 670 La Tijera Blvd #518, Los Angeles, CA 90045
- Email: info@upwardmerchant.com
- Hours: Mon to Fri, 9:00 AM to 5:30 PM Pacific
- Service area: LA-based, serves nationwide
Phones
- Main: 1-855-GET-UPWARD (855) 438-8792
- Sales line: (844) 571-7170
- Both ring Melissa first, then LaMonte
- Insurance referrals: YDI (909) 303-3722, quote@legacyprotectorsins.com
Valued Merchant Services
- 800-531-8575 (ext. 0 support, ext. 100 sales)
- support@valuedmerchants.com
- applications@valuedmerchants.com
- CRM help: text 208-243-0818
Rules to remember
- Statement reviews go to VMS
- Never quote rates; book a statement review
- Customer referral reward: $25 per business that signs up
- Spanish callers: interpreter callback
- Upward Merchant AI spend cap: $20/month, alert at $17
- Cold email sends from getfoundgetpaid.com
- Every new Upward Merchant app gets a card here